Returns / Refund Policy

For more information on changes to our store, please head to ourCOVID-19 update.

We want you to always love shopping with For Mae Collective and understand the difficulty of online shopping. We are happy for you to return any full priced for a full refund or a credit note.

• To enable you to shop with confidence, For Mae Collective would like to offer you a store credit or a refund on full priced, unworn/as new items only.
• By processing your payment with For Mae Collective, you are accepting the terms and conditions of our returns policy.
• Returns of items from the sale section are only entitled to a credit note. 
• Bundles can be returned for refunds.
• Items in a bundle can be returned but any items kept will be charged by a single item price.
• Final sale items cannot be returned.

What to do:

1. Fill up the returns form. (click here to download form)
2. Send item(s) and returns form back with a trackable postage
3. An email updating you will be sent within 3 working days of receiving your item
4. Credit note or refund will be sent back. (please see below regarding orders with free shipping)

We strongly recommend that you use a shipping method that provides you with a tracking number as we cannot be held responsible for damaged or lost return packages.

We do not offer exchanges but a 3 year store credit or refund. We are happy to offer a 3 year store credit or refund under the following conditions:

1. Item must be returned to us within 14 days of the original purchase date. 
2. Items must be unused, unwashed and returned in the same condition as originally sent, including tags attached.
3. The product is free from perfume smells or makeup marks.
4. You can return sale items unless the product is marked "FINAL SALE". We will always state if an item is a final sale on the items product page.

Shipping charges on returns

Shipping charges on your order are not refundable.

Cost of shipping will be deducted from your refund/credit for orders with free shipping should the final amount be less than the free shipping threshold.

Return postage costs are at the customer’s expense. In the case of faulty items, return costs will be bourne by For Mae.

We are fully committed to complying with the Consumer Guarantees as legislated by Australia Consumer Law and accept returns on any faulty or items that have been described wrongly within a reasonable timeframe.

We will email you as soon as the return has been received to us and update the status of the return accordingly. For Mae Collective is not responsible for customs duties for returns of international orders. If there is a charge it will be deducted from the final refund.

Every item is inspected before it is shipped, but in the unlikely event of a manufacturer fault or is incorrect to the one you purchased, please contact us immediately and we will issue a full refund or exchange your item once it has been returned.